Privacy
Short version: we collect as little as we can, keep it in Australia, and never sell or share it.
Patients
- You don't need an account, and we don't store your searches. The suburb you type stays in the address bar of your browser.
- There are no third-party trackers, ad pixels or session recorders on any page. We count page views and booking clicks on our own server, with an anonymous id that changes every day and holds no IP address.
- If you ask to hear when a doctor opens telehealth, we keep your email for that one purpose and email you once.
- Booking happens on the clinic's own site under its own privacy policy. Satchel never sees your appointment.
Doctors
- Your registration number is encrypted at rest and shown masked. We store the result of the register check, not a copy of the register.
- You can hide your page in one click (it is removed from search engines within the hour) or delete it. Delete removes your personal data for good; we keep only an anonymous count.
- A candidate page we create before you claim it is private, and is deleted if you don't reply.
Where data lives
Our database runs in Sydney, Australia. Satchel follows the Australian Privacy Principles. For any question or request, email us here.